You will have to bear the direct cost of returning the products to us unless you are returning a faulty item. If you are returning a product to us because it is faulty, please see the below section ‘Damaged or Faulty Products’ or our Returns and Refunds help page for further details.
Until such time as the products are returned to Us, you must retain possession of the items and take reasonable care of them.
Alternatively, certain products may be returned to our Store. Please bring with you proof of purchase (e.g. a copy of the relevant dispatch confirmation email or the returns note that will have been included in the delivery package). Items purchased as part of a combined product (for example a combined hardware and games product) can only be returned to one of Our stores if all items in the combined product are returned together. Please check your order number to confirm whether your order can be returned to our store.
If you return products to any of Our stores such products must be returned no later than 28 days after they have been delivered to you.
All products must be returned with the original packaging. Products should be posted in appropriate protective packaging. We advise that on any return you obtain a certificate of posting and retain this for your records and that you take out sufficient postal insurance to cover the value of the returned products.
If you cancel your order, any sum debited by Us from your debit/credit card will be refunded in full to the same card (less any permitted deductions for diminished value). Please note that only the cost of standard outbound delivery will be refunded to you, even if you chose express delivery.
Damaged or Faulty Products
In the unlikely event that any product you purchase is damaged or faulty when delivered to you, or is not what you ordered, We may offer a repair, exchange or refund as appropriate, in accordance with your legal rights.
If you believe a product is faulty or damaged prior to delivery to you please contact our Returns department by sending an email to [email protected] which includes the following information:
Your order number
The item being returned
Brief explanation of the fault
Whether you require a refund of replacement
A member of our team will then give you all the details you need to return the faulty item.
We will bear the costs of returning faulty items to us.
Our policy on damaged and faulty products does not affect your statutory rights.
You are responsible for the use you make of the products you order. To the extent not prohibited by law, We accept no liability for indirect, special or consequential losses; any loss which is not reasonably foreseeable; or any business losses of whatever nature (including loss of profits, contracts, goodwill, opportunity and other similar losses) arising out of or in connection with the use of the Site or any products or services purchased from the Site.
We shall not be liable for any delay or failure to perform any of Our obligations insofar as the performance of such obligations is prevented by an event or by matters beyond Our reasonable control.
We accept liability for death or personal injury caused by our negligence and responsibility for fraudulent misrepresentation and any other liability that cannot, under English law, be excluded.
Nothing in this section or elsewhere in these Terms & Conditions affects your statutory legal rights.
You agree to be bound by any terms and conditions imposed by the distributor or producer of any product or service or any other copyright material and in particular you must not:
(a) make copies of material supplied to you by Us for sale or rental or for any other reason whatsoever; or
(b) show any copyright material in a public place or for profit.
In the event that any part of these Terms and Conditions are held to be illegal, invalid or unenforceable, such provisions will be severed and the remainder of these Terms and Conditions shall continue in full force and effect.
Failure by Us to enforce a right does not result in a waiver of such right. You may not assign or transfer your rights under these Terms & Conditions.
You and We agree that English law applies to these Terms and Conditions and that any dispute between us arising out of or in connection with these Terms and Conditions will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply and any dispute will be brought before the courts there. We are required by law to inform you that purchases can be concluded in English only and that no public filing requirements apply. We reserve the right to terminate your access to this Site and any use of Our online services at any time with or without cause or notice.